Terms of Service

Effective Date: August 8, 2026

Welcome to Relaxz. By accessing or using our website and purchasing products from our online store, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.

1. General Terms

By accessing this website, you confirm that you are legally capable of entering into a binding agreement.

Relaxz reserves the right to update, modify, or discontinue any part of the website, products, services, pricing, or these Terms of Service at any time without prior notice.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product colours, appearance, packaging, and minor details may vary slightly from the images shown on the website due to screen settings, photography, manufacturing, or packaging updates.

Relaxz reserves the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Pricing and Payment

All prices displayed on the website are subject to change without prior notice.

Relaxz reserves the right to cancel or refuse an order in cases including, but not limited to:

• Incorrect pricing displayed due to a technical or human error
• Product availability issues
• Suspected fraudulent transactions
• Incorrect customer information
• Any other circumstances requiring order cancellation

Customers are responsible for providing accurate billing, shipping, and contact information.

4. Orders and Order Acceptance

Placing an order on our website does not necessarily mean that the order has been accepted.

Relaxz reserves the right to accept, reject, or cancel an order at its discretion.

If an order is cancelled after payment has been received, any applicable resolution will be handled according to the payment and order circumstances.

5. Shipping and Delivery

Relaxz will make reasonable efforts to dispatch orders within the estimated processing time displayed on the website.

Delivery timelines provided by shipping partners are estimates and may be affected by circumstances beyond our control, including:

• Weather conditions
• Natural disasters
• Transportation delays
• Address-related issues
• Courier service disruptions
• Government restrictions
• Other unforeseen circumstances

Customers are responsible for providing a complete and accurate delivery address and contact information.

6. Returns, Refunds and Replacements

All products purchased from Relaxz are non-returnable.

Relaxz does not provide monetary refunds.

If a customer receives a damaged product or a wrong product, the customer may request a replacement in accordance with our Return & Replacement Policy.

Replacement requests must be submitted within the specified time period and may require photographs, videos, packaging details, and other information for verification.

Please refer to our Return & Replacement Policy for complete details.

7. Cancellation

Once an order has been processed or shipped, cancellation may not be possible.

Customers should contact Relaxz customer support as soon as possible if they wish to request an order cancellation.

Cancellation requests are subject to order status and approval.

8. User Responsibilities

You agree not to:

• Use the website for unlawful purposes
• Provide false or misleading information
• Attempt to interfere with the website's operation
• Attempt unauthorized access to our systems
• Copy or misuse website content without permission
• Engage in fraudulent transactions or activities

Relaxz reserves the right to restrict or terminate access to the website where misuse or fraudulent activity is suspected.

9. Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Brand names
• Product images
• Text
• Graphics
• Designs
• Videos
• Website layout
• Marketing materials

is owned by or licensed to Relaxz and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, advertising platforms, and other technology providers.

Relaxz is not responsible for interruptions, errors, or failures caused by third-party services that are beyond our reasonable control.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Relaxz shall not be liable for indirect, incidental, consequential, or unforeseen losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical problems, upgrades, or circumstances beyond our control.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

14. Changes to These Terms

Relaxz may update these Terms of Service from time to time.

Any changes will become effective when the updated terms are published on this website.

Customers are encouraged to review this page periodically.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the appropriate courts in India.

16. Contact Us

If you have questions regarding these Terms of Service, please contact Relaxz through the contact details provided on our website.

Relaxz
Customer Support
relaxzbeds@gmail.com