Shipping Policy

Effective Date: August 8, 2026

At Relaxz, we aim to process and deliver every order safely and efficiently. Please read the following shipping terms before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may vary during:

• Festivals and promotional periods

• High-demand periods

• Unexpected operational delays

• Events beyond our reasonable control

2. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Remote and difficult-to-service locations may require additional delivery time.

Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on:

• Delivery location

• Order value

• Product weight and dimensions

• Shipping method

• Promotional offers

4. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may depend on the delivery PIN code and courier service.

Customers must provide accurate contact and delivery information when placing a COD order.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details registered with your order.

Customers can use the tracking information to monitor the shipment status.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name

• House/Building number

• Street/Area

• City

• State

• PIN code

• Valid phone number

Relaxz is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

7. Delayed Deliveries

Delivery delays may occur due to circumstances outside our control, including:

• Weather conditions

• Natural disasters

• Transportation disruptions

• Courier delays

• Festivals or public holidays

• Government restrictions

• Incorrect address or contact information

• Remote-location delivery limitations

• Other unforeseen circumstances

In such situations, Relaxz will make reasonable efforts to assist the customer in tracking the shipment.

8. Failed Delivery Attempts

If the courier is unable to deliver an order after the applicable delivery attempts, the shipment may be returned to the sender.

Customers may be contacted regarding delivery issues or address clarification.

Additional shipping charges may apply for re-shipment where applicable.

9. Damaged Shipments

If you receive a package that appears visibly damaged, please take photographs or videos of the package before opening it, where possible.

If the product inside is damaged, contact Relaxz customer support within 48 hours of delivery.

Replacement requests will be reviewed in accordance with our Return & Replacement Policy.

10. Wrong Product

If you receive a product different from the product ordered, please contact Relaxz customer support within 48 hours of delivery.

After verification, an eligible wrong-product claim will be resolved through replacement only.

11. No Return or Refund for Delivery Issues

Relaxz does not accept general product returns and does not provide monetary refunds.

Verified cases involving damaged or incorrectly shipped products will be handled through replacement in accordance with our Return & Replacement Policy.

12. Contact Us

For shipping-related questions or assistance with an order, please contact Relaxz customer support through the contact details provided on our website.

Relaxz
Customer Support
relaxzbeds@gmail.com