Refund policy

Return & Replacement Policy

Effective Date: August 8, 2026

At Relaxz, we are committed to delivering your order accurately and in good condition. Since our products are sold as final-sale items, we do not accept returns or provide refunds.

1. No Returns

All products purchased from Relaxz are non-returnable.

We do not accept returns for reasons including:

  • Change of mind

  • Incorrect product selection by the customer

  • Size, colour, or preference-related issues

  • Products no longer required

  • Any other reason not related to a damaged or incorrectly shipped product

2. Damaged or Wrong Product

If you receive:

  • A damaged product, or

  • A wrong product that does not match your order,

we will provide a replacement.

No cash, bank, UPI, card, or other monetary refunds will be provided.

3. How to Request a Replacement

Customers must contact Relaxz customer support within 48 hours of delivery.

To process your request, please provide:

  • Order number

  • Clear photographs of the product received

  • Photographs of the packaging/shipping label

  • A brief description of the issue

  • Video evidence, if requested by our support team

Our team will review the request and determine whether the product qualifies for replacement.

4. Replacement Conditions

Replacement requests are accepted only when the issue is verified as:

  • Product damaged during delivery, or

  • Incorrect product shipped by Relaxz.

The product may be required to remain unused and in its original packaging until the replacement request is reviewed.

5. Replacement Process

Once the replacement request is approved, Relaxz will arrange the replacement according to product availability.

If the exact product is unavailable, our customer support team will contact you regarding the available replacement option.

6. No Refunds

Relaxz does not provide monetary refunds under this policy.

Approved claims for damaged or incorrectly shipped products will be resolved through replacement only.

7. Contact Us

For replacement requests or questions regarding this policy, please contact Relaxz customer support through the contact details provided on our website.

Relaxz reserves the right to verify each claim before approving a replacement.